Meet Rob

Rob is the Head of Talent Planning & Performance at Gap Inc., the global fashion retailer headquartered in San Francisco.

In the Rebel Playbook

Rob’s play is in the book, Chapter 6 - Management, and is titled “Ditching performance ratings and annual reviews”.

Recognizing that the annual performance review framework wasn't working - consuming an enormous 130,000 hours of time each year to complete and disliked by both managers and employees - Rob and the team made the rebellious decision to radically overhaul their approach. The result is Gap’s “GPS” performance management process - so successful that Harvard uses it as a case study for its MBA program.

The Rebel Interview

In this episode, Rob shares his tips for:

• How to move an organization towards a learning culture
• Why you should make performance management a business process, not an HR process
• Why all employees–from seasonal to full-time–should have performance conversations

Rob's Reading List

As part of his 6 month's research into performance reviews, Rob read many books and thoeries about the growth mindset - here's are his recommended reads:

• Drive by Daniel Pink
• Mindset by Dr Carol Dweck
• Your Brain at Work by David Rock
• Get Rid of the Performance Review! by Samuel A. Culbert