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Rob Ollander-Krane

Head of Talent Planning & Performance at Gap Inc.

Meet Rob

Rob is the Head of Talent Planning & Performance at Gap Inc., the global fashion retailer headquartered in San Francisco.

In the Rebel Playbook

Rob’s play is in the book, Chapter 6 - Management, and is titled “Ditching performance ratings and annual reviews”.

Recognizing that the annual performance review framework wasn't working - consuming an enormous 130,000 hours of time each year to complete and disliked by both managers and employees - Rob and the team made the rebellious decision to radically overhaul their approach. The result is Gap’s “GPS” performance management process - so successful that Harvard uses it as a case study for its MBA program.

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The Rebel Interview

In this episode, Rob shares his tips for:

  • How to move an organization towards a learning culture
  • Why you should make performance management a business process, not an HR process
  • Why all employees–from seasonal to full-time–should have performance conversations
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Rob's Reading List

As part of his 6 month's research into performance reviews, Rob read many books and thoeries about the growth mindset - here's are his recommended reads:


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